We reserve spots just for you when you schedule for an IV, so we are expecting you. Please be considerate of the time of our lab team as well as the time that other clients are being served by being prompt (or early) for your appointment. No-shows gives the disservice of preventing another client to potentially come in and be treated. Late arrivals also disrupt the flow and adequacy of service we can provide you. So we ask that you be considerate and respectful by showing up on time.
For most IVs, if we aren't notified at least 2 hours before that you won't be coming in, a cancellation fee of $75 will be charged. If you come in more than 15 minutes late, we have the right to refuse service and charge a late fee of $75.